Returns & Exchanges

At Terra Delyssa Canada, we strive to ensure the highest quality of our premium olive oils and food products. Due to the perishable nature of our items, we offer returns or replacements specifically for products that arrive damaged, defective, or incorrect.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team within 14 days of receiving your order by emailing support with your order number and clear photos of the issue.

• 2.
  Review Process

  Our quality assurance team will review your request and the provided documentation to ensure it meets our safety and quality standards for a return.

• 3.
  Approval & Instructions

  Once your claim is approved, we will provide you with a return authorization and specific instructions on whether the item needs to be sent back.

• 4.
  Refund or Replacement

  Upon final verification, we will issue a full refund to your original payment method or ship a replacement product at no additional cost to you.